WELCOME TO ALIRA CARE
ACCOUNT
Frequently Asked Questions (FAQ)
General Information
Alira Cosmetics is a luxury skincare brand that blends traditional beauty wisdom with modern technology. Our products are designed to enhance your natural beauty while providing a unique sensory experience through our special fragrances.
We are based in Pune, India.
Alira Cosmetics was founded by Mr. Prashant Agarwal, Nisha Agarwal, and Namrata Dharmadhikari.
We are based in Pune, India.
Products
We offer a range of luxury skincare products, all infused with our unique fragrances. Our product line includes moisturizers, serums, cleansers, and more.
No, we do not have a separate fragrance or perfume range. Instead, we incorporate our special fragrances into each and every one of our skincare products.
Yes, our products are formulated to be effective and gentle for all skin types. However, we recommend doing a patch test before using any new product.
We blend the finest natural ingredients with advanced scientific formulations to create effective and luxurious skincare products.
Ordering and Shipping
You can place an order directly through our website. Simply browse our products, add your selections to the cart, and proceed to checkout.
We accept various payment methods including credit/debit cards, net banking, and other options as specified at checkout.
Yes, we offer international shipping. Shipping rates and times may vary depending on the destination.
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order online.
Returns and Refunds
We accept returns on products in accordance with our Return Policy. Please review our Return Policy for detailed information on how to process a return.
To request a refund, please contact our customer service team with your order details. Refunds will be processed according to our Return Policy. Please note that original shipping costs are non-refundable.
Account and Security
You can create an account by clicking on the “Sign Up” button on our website and providing the required information.
If you forget your password, click on the “Forgot Password” link on the login page and follow the instructions to reset it.
Your privacy is important to us. We use advanced security measures to protect your personal information. Please review our Privacy Policy for more details.
Contact Us
You can contact us via email at [info@knleo.com] or by phone at [+91 9579316684]. Additionally, you can reach out to us through our contact form on the website.
Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM (local time).
Our customer service team observes major holidays and may not be available on those days. Please refer to our website for specific holiday hours.